Questions about ordering, delivery, returns and support. Questions about a specific product are answered on that product's own page.
Shipping
Where do you ship, and what does it cost?
Australia, the United States, the United Kingdom and Canada. Standard tracked shipping is free on every order — no minimum spend, no discount code needed. The price you see at checkout is the price you pay.
How quickly do you dispatch?
Within one business day of payment clearing. Orders placed before 2pm AEST Monday to Friday usually go out the same day. Orders placed after 2pm, on weekends, or on NSW public holidays go out the next business day.
How long will delivery take?
After dispatch:
| Destination | Business days |
|---|---|
| Australia — metro | 3–5 |
| Australia — regional | 5–8 |
| Australia — remote | 7–10 |
| United Kingdom | 8–14 |
| United States | 10–14 |
| Canada | 10–14 |
These are estimates from the carrier, not guarantees. Customs and weather can add time and neither is in our control.
Do I get tracking?
Yes. A tracking number is emailed when your order is dispatched. If it hasn't arrived within a couple of days of that email, check your spam folder, then email us and we'll resend it.
Will I be charged customs or import duties?
For most orders to the US, UK and Canada, no — but import rules change and thresholds differ by country. If a charge is applied, it's set by your country's customs authority and collected by the carrier, not by us. Australian orders are GST-inclusive, with nothing further to pay.
Returns, refunds and guarantees
What's the money-back guarantee?
Every product on this site carries one. The length of the window depends on the product and is stated on that product's page, with the full conditions in our Refund & Returns Policy.
How do I request a refund?
Email support@shoporra.co with your order number and a sentence about what went wrong. You don't need a reason beyond "it wasn't for me". We'll reply with return instructions.
My order arrived damaged or faulty.
Email us with your order number and a photo. We'll replace it or refund you. This is separate from the money-back guarantee and separate from any time window — a manufacturing fault is our problem regardless of when it shows up, and your rights under Australian Consumer Law apply on top of anything we offer.
Can I change or cancel an order?
If it hasn't been dispatched, yes — email us as soon as you can and we'll try to catch it. Once it's with the carrier we can't recall it, but you can still use the guarantee once it arrives.
Payment
What can I pay with?
All major cards, plus Shop Pay, Apple Pay, Google Pay and PayPal where your device supports them. Checkout is handled by Shopify — we never see or store your card details.
What currency am I charged in?
Prices display in your local currency where we support it, and you're charged in that currency at checkout. Your bank may apply its own conversion or foreign-transaction fee, which is between you and them.
About us
Who are you?
Shoporra is a sole trader business based in the NSW Hills District, Australia. There's more about how it works and what we will and won't do on our Story page.
How do I get in touch, and how fast will you reply?
support@shoporra.co, replies within 24–48 hours on weekdays, excluding Australian public holidays. Every message is read by a person.
Why don't your new products have reviews?
Because they don't have customers yet. We're not going to borrow a rating or buy one. Reviews appear once there are real ones, including the unflattering ones.