Refund policy

Refunds & guarantees

Every product we sell comes with a money-back guarantee, and you never have to post anything back to us. The length of the guarantee depends on the product — both are listed below.

Hush Nights™ Anti-Snoring Ring — 60-night sleep trial

  • Try the ring for up to 60 nights from the day it arrives.
  • Not happy for any reason? Email info@shoporra.co with your order number and we'll refund the purchase price in full.
  • You don't need to send the ring back — it's yours to keep.
  • Since it's a trial, we just ask you've genuinely given it a fair go (worn it consistently for a week or two) so we can help you get results first if something's off.

Sunday Smooth 2-in-1 Bikini Trimmer — 30-day money-back guarantee

  • Use it for up to 30 days from the day it arrives.
  • Not for you? Email info@shoporra.co with your order number and we'll refund the purchase price in full.
  • You don't need to send it back. It's a personal grooming device — we wouldn't resell a returned one, so posting it back costs you time and helps nobody. Keep it or dispose of it as you prefer.
  • If something is wrong with how it's working, tell us what's happening first — often it's the guard setting, and we'd rather fix it than take your money for something you wanted to like.

How to claim, either product

  1. Email info@shoporra.co with your order number and a quick note on what's not working.
  2. We reply within 1 business day — often we can sort it on the spot.
  3. If it's not resolved, we'll offer a replacement or store credit — and if you'd still prefer your money back, we'll refund your original payment method within 10 business days.

Fair-use notes

  • One guarantee refund per customer, per product; proof of purchase required.
  • These guarantees are on top of your rights under the Australian Consumer Law. If a product is faulty, unsafe, or not as described, you're entitled to a repair, replacement or refund regardless of the guarantee window, and nothing on this page limits that.

Faulty or damaged items

Arrived damaged or faulty? Email info@shoporra.co straight away with a photo and we'll make it right — no guarantee window applies to a faulty product.

Cancelling an order

If you need to cancel, email us as soon as you can. If the order hasn't been dispatched we'll cancel and refund it in full. If it's already on its way, the guarantee above covers you.